Processing Time: Once you place your order, we’ll process it within 1-3 business days (excluding weekends and holidays). You’ll receive an order confirmation email when we start processing your order.
Shipping Confirmation and Order Tracking
Shipping Time: Most orders ship within 7 to 10 business days, though often sooner.
Overnight Shipping: Orders with over 100 vials qualify for overnight shipping after a short processing period.
Tracking Your Order: As soon as your order ships, we’ll send you a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Delivery Issues :
Incorrect Address:
Please double-check your shipping address before finalizing your purchase. We’re not responsible for orders sent to an incorrect address provided by the customer.
Lost or Damaged Packages:
If your package is lost or arrives damaged, reach out to us at info@longevityhealthplans.com with your order number. We’ll coordinate with the shipping carrier to resolve the issue as quickly as possible.
Delivery Delays:
While we’re not responsible for delays caused by the carrier, we’ll do our best to help you track and receive your order promptly.
Returns and Exchanges
For details on how to return or exchange an item, please visit our [Return Policy] page.
Contact Information
If you have any questions or concerns about shipping, feel free to contact our customer service team at info@longevityhealthplans.com or call us at 770-609-4908. We’re here to help!